We're here to help. Check out common questions below or reach out directly if you need assistance.
Email: contact@outlayapp.net
Response time: Within 24–48 hours
Include your account email, OS version, and device type if reporting a bug.
Make sure you're signed into the same account on all devices. Sync runs in the background or when you reconnect to the internet. If it's still not syncing after a few minutes, try closing and reopening the app.
Open the Reports tab, select your desired date range, and tap "Export." Choose between CSV (spreadsheet) or PDF (printable report).
Go to Settings → Account → Change Password. You'll receive a password reset email — follow the link to set a new one.
iOS: Settings app → [Your Name] → Subscriptions → Outlay → Cancel Subscription.
Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Outlay → Cancel.
Either way, you keep Pro features until the end of your current billing period.
Email us at contact@outlayapp.net with the subject "Account Deletion Request" and include your registered email. We'll delete your account and all data within 30 days. See our full deletion page for details.
Check that you're using the correct email and password. If you've forgotten your password, tap "Forgot Password?" on the login screen — and check your spam folder if the reset email doesn't arrive.
Yes — expenses, budgets, and categories are stored locally on your device. Changes sync to other devices and the cloud once you're back online.
Yes. Your data is encrypted in transit and at rest, and we never sell or share it with advertisers. See our Privacy Policy for full details.
Email us with what you were doing, what you expected to happen, what actually happened, and your OS version and device type. Send to contact@outlayapp.net.